How do Heuristics and Biases adversely impact Listening?

How do Heuristics and Biases adversely impact Listening?

Debbie Taylor

25 years: HR & Management

In this video, Debbie refers to the work of Daniel Kahneman's 'Thinking Fast and Slow' to give us an insight into the way our brains fundamentally work using two systems. She introduces heuristics and mental biases and explains how they get in the way of effective listening.

In this video, Debbie refers to the work of Daniel Kahneman's 'Thinking Fast and Slow' to give us an insight into the way our brains fundamentally work using two systems. She introduces heuristics and mental biases and explains how they get in the way of effective listening.

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How do Heuristics and Biases adversely impact Listening?

5 mins 38 secs

Overview

The work of Daniel Kahneman (Thinking Fast and Slow) gives great insight into why people struggle to listen well as we are all riddled with biases stemming from the way our brains fundamentally work. These mental biases and shortcuts mean that we make assumptions, jump to conclusions and hear what we want to hear. We need to recognise what we are doing and suspend our own judgements, which will than allow us to take time to listen to what the other person is actually saying and then check in and confirm understanding along the way.

Key learning objectives:

  • What is System 1 & 2 in our minds and how does it get in the way of listening?

  • What are Heuristics and how do they get in the way of listening?

  • What are the biases known as halo effect, ordering effect, confirmation bias, exposure bias and how do they get in the way of listening?

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Summary
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Expert
Debbie Taylor

Debbie Taylor

Debbie Taylor worked at Natwest for almost 20 years before becoming a HR Director and opening her own HR consultancy 'People and business'. She provides commercial HR support to owner managed businesses nationwide and aims to always bring 'people' into business planning.

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