Good Intentions and Bad Outcomes

Good Intentions and Bad Outcomes

Paul Orlando

25 years: Systems specialist

Trying to make improvements isn’t as easy. In fact, fixing a problem can occasionally make things worse. But why? The root of the failure is often in missing how parts of a system are connected. In this video, Paul covers how impacts can vary, depending on the size of the system and why some projects made their problems worse - not better.

Trying to make improvements isn’t as easy. In fact, fixing a problem can occasionally make things worse. But why? The root of the failure is often in missing how parts of a system are connected. In this video, Paul covers how impacts can vary, depending on the size of the system and why some projects made their problems worse - not better.

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Good Intentions and Bad Outcomes

6 mins 50 secs

Overview

Trying to make improvements isn’t as easy. In fact, fixing a problem can occasionally make things worse. But why? The root of the failure is often in missing how parts of a system are connected. In this video, Paul covers how impacts can vary, depending on the size of the system and why some projects made their problems worse - not better.

Key learning objectives:

  • Explore how impacts can vary and why larger systems have more opportunities for system surprises

  • Learn about examples of systems that failed despite the best intentions

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This content is also available as part of a premium, accredited video course. Sign up for a 14-day trial to watch for free.

Summary
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Expert
Paul Orlando

Paul Orlando

Paul's writing on "unintended consequences" comes from his work delving into the systems that he works to impact. He is the founder of Startups Unplugged, a consulting firm devoted to helping large organizations execute with the speed of startups. To do this, Paul often builds startup accelerators and incubators, helping organizations generate more revenue and enabling communities to attract new businesses. He is adjunct professor at the University of Southern California, running the institution's Incubator and in the past built other innovation programmes globally including AcceleratorHK in Hong Kong and the Laudato Si startup incubator in Rome. Paul graduated from Cornell University and Columbia Business School.

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