Internal and External Culture Assessment Tools

What are the internal tools for culture assessment?

To stop any wobbles in culture, or early signs of misconduct, firms should look into using better indicators. Starting at a headline level the firms should already be doing staff surveys, which look at the sentiment among employees – asking people to “self-report how they’re feeling”. People aren't always good at recognizing how they feel because most employees don't have any formal training in psychology. To overcome that problem, it’s better if you can put more effort into compiling your reporting indicators based on direct observation.

It is important to look into  human factor MI which include measures for psychological safety, cognitive diversity, leadership character assessment and various others. Firms have got various tools for culture assessment measures and they’re playing with these in their own experimental space. Some of these assessment tools we can take a quick look at here:

• Ivey Leadership Character Assessment -  UK conduct regulator promoted this tool at a series of events during 2020. This assessment is all qualitative, about the values that leaders have and exhibit, their ability to get on with teams and to motivate people and so on. The Ivey model assesses the character strengths and weaknesses of your firm’s leaders.
• CultureScope tool - This uses 15 scalar pairs of behaviour factor assessments to pinpoint contrasts between individuals’ frontline perceptions, that is how you or any other person or team is getting on in your firm, contrasted against and firm-wide values. Where are the gaps and mismatches in terms of what the firm says it’s doing and what people individually perceive is happening? So, it’s a kind of very sophisticated gap analysis that equips you for better culture change.

What are the external tools for culture assessment?

• Glass Door - asking ex-employees and indeed current employees what they think of you.
• Trust Pilot - asks the customer for any service and what their experience was of that service and whether they trusted the service as provided.
• Violation Tracker - Any potential employee may well check before coming to a job interview, this looks at each firm’s public track record of, violating rules of conduct, and other general rule-breaking.
• Did They Help?.com - It is an informal consumer-driven online metric that’s essentially saying:  How good was this brand, or even senior individual, at dealing with the consequences, particularly for ordinary people.