The Importance of Listening in Leadership and Sales

The Importance of Listening in Leadership and Sales

Debbie Taylor

25 years: HR & Management

Traditionally leaders have been described in terms of strong decision making, needing to take command and having direct conversations. In this video, Debbie reevaluates the characteristics that make a good leader and the importance of listening when selling.

Traditionally leaders have been described in terms of strong decision making, needing to take command and having direct conversations. In this video, Debbie reevaluates the characteristics that make a good leader and the importance of listening when selling.

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The Importance of Listening in Leadership and Sales

4 mins 38 secs

Overview

Traditionally leaders have been described in terms of strong decision making, needing to take command, having the courage to take risks and have direct conversation as well as thinking what they need to do and react quickly. More recently core leadership competencies have begun to include interpersonal skills which includes the ability to communicate at an emotional level. This includes the ability to listen in order to build trust, respect and an environment of collaborative problem solving.

Key learning objectives:

  • What are key listening skills of leaders today?

  • What is a framework for listening in sales?

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Summary
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Expert
Debbie Taylor

Debbie Taylor

Debbie Taylor worked at Natwest for almost 20 years before becoming a HR Director and opening her own HR consultancy 'People and business'. She provides commercial HR support to owner managed businesses nationwide and aims to always bring 'people' into business planning.

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