Error Management II
Mandy Hickson
25 years: Ex-RAF pilot & leadership expert
In this video, Mandy continues to unravel how to manage errors in the workplace. She talks about how vital it is to own errors and references the factors that may prevent people from owning up. The importance of adequate investigation into why errors are made is one of the key takeaways.
In this video, Mandy continues to unravel how to manage errors in the workplace. She talks about how vital it is to own errors and references the factors that may prevent people from owning up. The importance of adequate investigation into why errors are made is one of the key takeaways.
Error Management II
6 mins 15 secs
For every one major event that happens there will be 30 minor events and 300 near misses. So, rather than always waiting for the big event, the major disaster, if we try to capture the near misses we have a better chance of preventing the one major event from happening.
Key learning objectives:
Why do people not admit to making mistakes?
Why is proper investigation into a mistake important?
What causes ‘blame culture’ in an organisation?
Mandy Hickson
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