25 years: Ex-RAF pilot & leadership expert
In this video, Mandy explores creating an effective ‘Error Management System’ to respond efficiently and effectively to mistakes. Mandy discusses why human error is normal and describes some of the philosophy around them.
In this video, Mandy explores creating an effective ‘Error Management System’ to respond efficiently and effectively to mistakes. Mandy discusses why human error is normal and describes some of the philosophy around them.
8 mins 13 secs
How do we behave during situations of rapid change? How accepting are we of our limitations and do we sometimes just think we are ‘too good’ at what we do to make errors of judgement?
Key learning objectives:
Define error
Understand what an effective error management system looks like
Learn the two types of active errors