Error Management I

Error Management I

Mandy Hickson

25 years: Ex-RAF pilot & leadership expert

In this video, Mandy explores creating an effective ‘Error Management System’ to respond efficiently and effectively to mistakes. Mandy discusses why human error is normal and describes some of the philosophy around them.

In this video, Mandy explores creating an effective ‘Error Management System’ to respond efficiently and effectively to mistakes. Mandy discusses why human error is normal and describes some of the philosophy around them.

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Error Management I

8 mins 13 secs

Overview

How do we behave during situations of rapid change? How accepting are we of our limitations and do we sometimes just think we are ‘too good’ at what we do to make errors of judgement?

Key learning objectives:

  • How do you define an error?

  • What does an effective Error Management System look like?

  • What are the two types of active errors?

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Summary
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Expert
Mandy Hickson

Mandy Hickson

Mandy Hickson was one of the first female fighter pilots in the Royal Air Force having joined in 1994. Mandy has over 25 years experience within aviation, operating in hostile environments, including patrolling the ‘No Fly’ zone, flying over 50 combat missions over Iraq. Drawing on her experience of calculated risk-taking, leadership, decision-making under pressure and the critical role of the human in the system, Mandy now transfers these lessons from the cockpit to many other management and leadership contexts.

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