Trying to make improvements isn’t as easy. In fact, fixing a problem can occasionally make things worse. But why? The root of the failure is often in missing how parts of a system are connected. In this video, Paul covers how impacts can vary, depending on the size of the system and why some projects made their problems worse - not better.
Key learning objectives:
Explore how impacts can vary and why larger systems have more opportunities for system surprises
Learn about examples of systems that failed despite the best intentions
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