25 years: HR & Management
In the sixth video of this series on "Active Listening", Debbie provides us with a number of tools and techniques to become a better listener.
In the sixth video of this series on "Active Listening", Debbie provides us with a number of tools and techniques to become a better listener.
This video provides a number of tools and techniques to become a better listener.
Key learning objectives:
Understand how ‘not interrupting’ improves listening
Define ‘empathetic understanding’ and explain how it helps with better listening
Define ‘forming reflections’ and explain how they help with better listening
Define 'feeling felt’ and explain how it makes for better listening
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