What is Listening?
Debbie Taylor
25 years: HR & Management
In the first video of her series on active listening, Debbie introduces the characteristics of great listening and why some people may struggle to listen effectively. She also outlines some shortcuts to becoming a more active listener.
In the first video of her series on active listening, Debbie introduces the characteristics of great listening and why some people may struggle to listen effectively. She also outlines some shortcuts to becoming a more active listener.
What is Listening?
6 mins 55 secs
Active hearing is to give attention to a sound or action, whilst active listening is where one hears what others are saying and trying to understand what it means, asking questions and making suggestions for consideration along the way in a positive and cooperative manner. Interestingly whilst we are taught reading, writing and arithmetic, we are never taught to listen at school.
Key learning objectives:
What is listening?
What are the characteristics of great listening?
Debbie Taylor
Related videos
What is Behavioural Science?
For compliance to be effective, we need a good understanding of how our brains work. Christian introduces the basics of Behavioural Science; the study of human decision-making. He will outline why human risk is important to consider, provide an introduction to Behavioural Science and cover some relevant source material, such as "Thinking Fast & Slow".
Christian Hunt • 20:44
Heuristics, Cognitive Biases and Social Proof
In this video, Christian builds on concepts covered in the previous video: the basics of how our brains work. Christian will look in more detail at some techniques that will allow us to better influence the decision-making of others and ourselves.
Christian Hunt • 19:42
A Cognitive Analysis of COVID-19 I
As an extra to Christian's Behavioural Science series, in this video Christian examines the world's largest behavioural science experiment, also known as, COVID-19. He discusses how it has highlighted weaknesses in our mental models, and why we didn't see it coming.
Christian Hunt • 07:03
A Cognitive Analysis of COVID-19 II
In the second video of this COVID Cognition series, Christian outlines how we can overcome and improve on the weaknesses highlighted by COVID-19, and provides a unique technique - 'Outrageous Opposites' to overcome our irrational thought processes.
Christian Hunt • 10:25
