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The Science of Climate Change

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Tackling the Plastic Crisis

Plastic pollution is by far the biggest threat to our oceans and this remains an incredibly tough problem to solve. Plastic credits could potentially serve as one of the much needed solutions for this crisis.

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The Scale of the Net Zero Challenge

The price of meeting net zero is estimated to be between $100-150 trillion over the next 30 years. Regardless of this cost, we need to reach net zero before climate change does irreversible damage to the environment and the economy.

ESG, Sustainability and Impact Jargon Buster

ESG, sustainability, impact… they all just mean green, right? Not quite. Despite being used often interchangeably, there are distinct differences between these terms.

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Featured Pathways

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The Science of Climate Change

Climate change is no longer a distant threat or just a possibility, it is now a reality for all of us. In this pathway, Kevin Trenberth, a renowned climatologist, delves into the science behind climate change. He first introduces the climate system, its main components and forces.

Tackling the Plastic Crisis

Plastic pollution is by far the biggest threat to our oceans and this remains an incredibly tough problem to solve. Plastic credits could potentially serve as one of the much needed solutions for this crisis.

More pathways

Book a demo

Pricing

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Our Platform

Expert led content

+1,000 expert presented, on-demand video modules

Learning analytics

Keep track of learning progress with our comprehensive data

Interactive learning

Engage with our video hotspots and knowledge check-ins

Testing & certification

Gain CPD / CPE credits and professional certification

Managed learning

Build, scale and manage your organisation’s learning

Integrations

Connect Sustainability Unlocked to your current platform

Featured Content

More featured content

The Scale of the Net Zero Challenge

The price of meeting net zero is estimated to be between $100-150 trillion over the next 30 years. Regardless of this cost, we need to reach net zero before climate change does irreversible damage to the environment and the economy.

ESG, Sustainability and Impact Jargon Buster

ESG, sustainability, impact… they all just mean green, right? Not quite. Despite being used often interchangeably, there are distinct differences between these terms.

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What is Listening?

What is Listening?

Debbie Taylor

25 years: HR & Management

In the first video of her series on active listening, Debbie introduces the characteristics of great listening and why some people may struggle to listen effectively. She also outlines some shortcuts to becoming a more active listener.

In the first video of her series on active listening, Debbie introduces the characteristics of great listening and why some people may struggle to listen effectively. She also outlines some shortcuts to becoming a more active listener.

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What is Listening?

6 mins 31 secs

Overview

Active hearing is to give attention to a sound or action, whilst active listening is where one hears what others are saying and trying to understand what it means, asking questions and making suggestions for consideration along the way in a positive and cooperative manner. Interestingly whilst we are taught reading, writing and arithmetic, we are never taught to listen at school.

Key learning objectives:

  • Define listening

  • Outline the characteristics of great listening

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Summary

What is listening?

To listen is to hear something with ‘thoughtful intention’.  To hear, is to perceive with the ear the sound made by someone/something.  In other words, to listen is to give attention to sound or action and when listening you are hearing what others are saying and trying to understand what it means.

The act of listening involves very complex affective, cognitive, and behavioural processes and by that we mean:

  • Affective processes:  the motivation to listen to others (you want to understand what they are saying)
  • Cognitive processes: attending to, understanding, receiving, and interpreting content and relational messages
  • Behavioural processes: such as responding to others with verbal and nonverbal feedback

What are the great characteristics of great listening?

From the work of Jack Zenger and Joseph Folkman in 2016, the key characteristics of outstanding listeners are:

  • Periodically asking questions to clarify understanding and even challenging old assumptions but in a constructive way through a two-way conversation.
  • Creating a positive experience for the individual, where their confidence and self-esteem remained in-tact.
  • Maintaining a cooperative conversation without being competitive or defensive.  This wasn’t a debate.
  • Providing suggestions for consideration along the way rather than diving in with what they saw as the answer to a problem.

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Debbie Taylor

Debbie Taylor

Debbie Taylor worked at Natwest for almost 20 years before becoming a HR Director and opening her own HR consultancy 'People and business'. She provides commercial HR support to owner managed businesses nationwide and aims to always bring 'people' into business planning.

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