Listening is both an art and a science - but doing it well is not an easy endeavour. In this pathway, Debbie Taylor will provide you with a closer insight into listening as a practice. Because when we do it well, it can open the door to opportunities and stronger relationships in business.
Watch all the videos and pass the test to obtain a certificate showing your completion of this Pathway. Certificates can be shared directly to your LinkedIn profile and social media accounts.
8 video modules • 42 minutes
In the first video of her series on active listening, Debbie introduces the characteristics of great listening and why some people may struggle to listen effectively. She also outlines some shortcuts to becoming a more active listener.
Debbie Taylor • 06:55
In the second video of her series, Debbie outlines why active listening is important in every conversation. She explains that a failure to listen effectively can lead to professional and personal miscommunication and misunderstandings. In this video, Debbie outlines the six levels of effective listening.
Debbie Taylor • 05:22
In the third video of her series, Debbie continues to explore the things that get in the way of good listening. She references clinical psychologists specialising in communication and highlights what they have discovered about how meaning in conversations can get lost and how to overcome misunderstandings.
Debbie Taylor • 03:58
In this video, Debbie refers to the work of Daniel Kahneman's 'Thinking Fast and Slow' to give us an insight into the way our brains fundamentally work using two systems. She introduces heuristics and mental biases and explains how they get in the way of effective listening.
Debbie Taylor • 05:38
An important contributor to what gets in the way of good listening is our own emotions and feelings. In this video, Debbie explains how our inner critic, our emotions, and personal prejudice can get in the way of good listening.
Debbie Taylor • 05:32
Traditionally leaders have been described in terms of strong decision making, needing to take command and having direct conversations. In this video, Debbie reevaluates the characteristics that make a good leader and the importance of listening when selling.
Debbie Taylor • 04:38
In is video, Debbie shares some parting thoughts to remind you of the key takeaways from this series about Listening. We are all different and see things in different ways and the way to get the best out of a conversation is to listen well.
Debbie Taylor • 01:47