The Foundations of Active Listening
In the second video of her series, Debbie outlines why active listening is important in every conversation. She explains that a failure to listen effectively can lead to professional and personal miscommunication and misunderstandings. In this video, Debbie outlines the six levels of effective listening.
Overview
Active listening is important in every conversation to understand what another person is saying and provide a meaningful response. The level of listening depends on the circumstances, from a simple courteous exchange to a serious business conversation. According to Zenger and Folman there are six levels of listening.
Key learning objectives:
What are the six levels of listening?
Summary
Expert
Debbie Taylor
Debbie Taylor worked at Natwest for almost 20 years before becoming a HR Director and opening her own HR consultancy 'People and business'. She provides commercial HR support to owner managed businesses nationwide and aims to always bring 'people' into business planning.
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